Support Performance Dashboard

🤖

AI Copilot Insight

Authentication failures are up 15% today — likely correlated with the token rotation deployed at 09:00 IST. Consider sending a proactive advisory to all API clients. Escalation rate is tracking 3% below target — AI adoption is contributing positively.

📈 Auth tickets +15% ✓ Escalation rate on target 🤖 AI adoption: 78% ⚡ Avg response: 18 min

⏱ MTTR

6.2 hrs

↓ 23% vs 8 hr baseline

⚡ First Response

18 min

↓ 60% vs 45 min baseline

📤 Escalation Rate

18%

↓ 49% vs 35% · Target 15%

🤖 AI Adoption

78%

✓ Above 70% target

🎫 Tickets Today

142

+12% WoW · 91% resolved

😊 CSAT Score

4.3

↑ +10% vs last week

Ticket Volume — Last 7 Days

Resolved vs Escalated daily breakdown

Resolved

Escalated

Tickets by Category

Distribution today

SLA Compliance94%

Target: 90% · +4% above target

AI Draft Acceptance78%

Target: 70% · Engineers editing 22% of drafts

Resolution Rate91%

129 of 142 tickets resolved today

Reopen Rate7%

Target: <8% · On track

📊 Top Issue Categories

Today

👥 Engineer Performance

Live

Engineer	Resolved	MTTR	AI Usage	Status

🕐 Recent Activity

● Live

MTTR Trend

Hours per day · — Target: 6 hrs

Actual

Target